Can't call landline to Greece while roaming from the USA

[Elina_K]

Hi everyone, 
I am currently in the USA, I have an international roaming add-on and I am trying to call my parents' landline in Greece but my phone can't connect. I face no problem calling mobile numbers, it's only landline numbers I can't connect to. I am on a monthly payment contract and I didn't have this problem in the past.  What has changed?

[XRaySpeX]

Can you call landlines in UK & US & maybe other EU countries?

[Elina_K]

Yes I can call USA landline numbers but not Greek  numbers

[Katie_B]

Hello @Elina_K. 

This is a strange one. 

Are you entering the country code before dialling out?

Do you receive any form of message when trying to call the landline numbers?

Speak soon,

Katie 🙂

[Elina_K]

could it be something related to this? 
https://www.capacitymedia.com/article/2a5x2tyoz25np4z7yz1fk/news/roaming-goes-down-the-drain-as-at-t...

[XRaySpeX]

No, you are still able to make "traditional voice calls" to mobile nos. & US landlines.