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Call Barred to EE mobile from Australia

ssnostromo
Visitor

I have an iPhone with a UK EE Sim and Australian Telstra ESim. My wife has the same. Both have our Australian ESim as primary number. 

We are both on PAYG Monthly basic pack. 

My wife can ring my EE mobile number and it rings on my iPhone.

But when I try and ring my wife’s EE mobile number, it says calls are barred to this number from my phone. However I can send text messages. 

Both phones have exactly same settings around mobile data, international roaming, blocked calls etc.

I can’t understand why I am having problems. Any ideas? 

 

1 REPLY 1
James_B
EE Community Manager
EE Community Manager

Hi @ssnostromo,

Welcome to the EE Community. 🙂

Where are you both located? Are you in Australia and trying to call your wife in the UK?

James