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Apple TV activation with Apple One

MandGJH
Contributor
Contributor

I have just changed my contract and have moved from Apple TV as an add-on, to Apple One as an add-on.  Doing this has cancelled my old subscription to Apple TV and I cannot understand how to set up the Apple One subscription so that I can watch Apple TV.  When I scan the QR Code on the TV it tries to default to my now cancelled account and asks for me to pay.  What should I be doing to get the Apple TV back.

1 SOLUTION

Accepted Solutions
MandGJH
Contributor
Contributor

My resolution was very simple.  I downloaded the Apple Support App from the App Store and found the answer there.  I was being very dumb in my approach to this issue.  Thanks for all who had a look at this.

View solution in original post

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi @MandGJH 

Please read here: https://ee.co.uk/help/mobile/manage-use/pay-monthly/extras-and-add-ons/inclusive-extras/get-apple-tv...

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Thanks.  I did resolve the issue before reading this but I can see that this would have been helpful.

MandGJH
Contributor
Contributor

My resolution was very simple.  I downloaded the Apple Support App from the App Store and found the answer there.  I was being very dumb in my approach to this issue.  Thanks for all who had a look at this.