12-12-2025 10:08 PM
I have just changed my contract and have moved from Apple TV as an add-on, to Apple One as an add-on. Doing this has cancelled my old subscription to Apple TV and I cannot understand how to set up the Apple One subscription so that I can watch Apple TV. When I scan the QR Code on the TV it tries to default to my now cancelled account and asks for me to pay. What should I be doing to get the Apple TV back.
Solved! See the answer below or view the solution in context.
13-12-2025 12:13 PM
My resolution was very simple. I downloaded the Apple Support App from the App Store and found the answer there. I was being very dumb in my approach to this issue. Thanks for all who had a look at this.
13-12-2025 11:58 AM
Hi @MandGJH
Please read here: https://ee.co.uk/help/mobile/manage-use/pay-monthly/extras-and-add-ons/inclusive-extras/get-apple-tv...
Thanks
13-12-2025 12:10 PM
Thanks. I did resolve the issue before reading this but I can see that this would have been helpful.
13-12-2025 12:13 PM
My resolution was very simple. I downloaded the Apple Support App from the App Store and found the answer there. I was being very dumb in my approach to this issue. Thanks for all who had a look at this.