App and website issues

[angenike69]

Does anyone got fresh and new information about app and website issues?

thank you

[Schockwave]

@angenike69 , what is your problem?

If you are having problems logging in both via the website and the app, I would recommend ringing customer service by pressing option 2 and speaking to customer service to do an account refresh, this should sort things out.

[angenike69]

I already did thank you.

they got issues with app and website but they don’t know when it will be fixed 

I just want know if someone has different information or get that solved 

[Schockwave]

@angenike69 , thank you for letting me know, it looks like there are others having the same problem, which will need to be investigated before it is resolved, as to why you and others are having these issues.

[angenike69]

Yes the lady on the phone told me it affects some people and not all customers.

She doesn’t know when it will be fixed and her suggestion was just “keep trying” 😞

[Peter_W]

Hey there @angenike69.

With account based issues, there can be a number of different factors influencing this, and not all customers will necessarily be facing identical issues.

When you contact our team we'll run some general troubleshooting, and check this against any reported issues under investigation. 

If these match we'll log the example and continue to investigate, or if it's unique we would raise a ticket for further investigation with our support teams. 

I can appreciate it'll feel frustrating if nothing specific has been done when you contacted us, but that doesn't mean it's not under investigation for resolution moving forwards.

Peter