Am unable to send/receive text messages from abroad

[Charlie182]

Am not using mobile data to avoid roaming but am connected to wifi. Am able to make /receive WhatsApp calls but not text messages.

I have activated roaming and premium calls options.

Any advice?

Many thanks in advance

PS am unable to log in to 'Live Chat' options hence have to trouble the community.

[Chris_B]

@Charlie182  do you mean WhatsApp messages? Or text message? 

You’ll not receive text via WiFi.  You need to be connected to a cellular network for these to come through.  If your in the EU you can use your tariff allowance at no extra charge as this is allowed.   

[Charlie182]

Hi Chris,

Thanks for your prompt reply. Am in Singapore. Earlier I was able to receive (SMS) texts, but i fiddled with my settings and now can't! 

My WhatsApp is fine. I can't recall if my mobile data should be on or off? 

[Chris_B]

@Charlie182  Cellular data can be off  you need to be connected to a network though,  you must of switched something else off.    Just to check you haven’t enabled airplane mode ? As this will turn all connections off to the network. 

[bristolian]

WhatsApp is an app just like Facebook, BBC news etc, that just needs a data connection - whether that's via a mobile network or just via a broadband router over WiFi is immaterial.

To send & receive text messages requires a connection to a mobile network. In the UK you can use WiFi-calling to send & receive texts, but WiFi-calling is not supported abroad.