Add on not working

[RhysJones1]

i have paid for an add on. I called EE a number of times before travelling to ensure that it was up and running. I land in Spain and my phone will not work. This has caused quite to inconvenience with being able to book my airport transport and open my hotel booking information . Please can this be resolved ASAP I have now been 2 days without a phone .

[Christopher_G]

You could use one of the contact numbers from the contact us help page to call us from another phone, or through a VoIP service, such as Skype.
Chris

[RhysJones1]

Can this not be fixed for me ? I have tried calling on the hotels phone and waiting to get through for ages with no luck

Sent from my iPhone

[XRaySpeX]

This user discussion forum can have no access to your specific account. You need to raise this with CS.

[RhysJones1]

I have been trying and had no luck getting through . I have paid £15 to use my phone abroad and I have not even able to? I hope this not put on to my bill as I have paid for a service I am not reviving

Sent from my iPhone

[XRaySpeX]

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.