Accessing Data in Aruba

[Leeb2006]

Wonder if anyone can assist, currently in Aruba but I am unable to access ANY mobile data on my iPhone. I have data roaming on my account but no

matter what I do, it just will not let me access mobile data, I’ve done all the usual reboot, turn off, update software but still nothing.

any ideas, be greatly appreciated 

[XRaySpeX]

@Leeb2006 : Can you make calls or texts?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

[Leeb2006]

Thanks, yes I can apparently can send text messages, which is a little strange.

It’s a contract, not PAYG. I have tried changing the settings, but it says roaming is blocked and when I try to activate this it keeps coming back with an error message saying I should uninstall the My EE app & reinstall it, which I have done.

Looks like it’s a call to CS which is a bit annoying. Thanks for your help though, much appreciated 👍

Sent from my iPhone