Absence of voicemail

[EileenB1]

Recently upgraded my mobile phone with EE. When my husband rings my number (unchanged) and I don’t answer, rather than go to voicemail an automated voice says he’s going to be transferred to our local police service.

When I ring his number and he doesn’t answer, I’m told to call back later - there’s no option to leave a message.

Help!

[Ali_A]

Hi @EileenB1 

Can you try to switch off voicemail diverts:

text VM OFF to 150
You can also try 'Voicemail off' or 'Voicemail Divert Off' to 150 

Once you have confirmation it is off, please try to switch it back on again 
text VM ON to 150
You can also try 'Voicemail on' or 'Voicemail Divert' to 150 

If you still face an error when trying this, you'll need to call customer service on 150 from his phone where a guide can check the voicemail box is actually set up on the account. 

You can find more information at Check and use mobile voicemail

Keep us updated with how you get on. 

Ali