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Withdrawal of 3G service.

methusala1947
Investigator
Investigator

The 3G system is being closed down in my area to prepare for 5G. I know 4GLTE will continue for a while.

When I buy a 5G device , how can I find out if my current EE SIM card ending ****6429 will work at 5G?

Will I have to get a new mobile number?. 

6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

@methusala1947     Are you a contract customer?   As 5G at present is only available to contract customers.  You can always request a replacement sim if needs be and yes you can keep the same number as it’s a replacement sim.     

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

EE's 3G network was fully closed at the end of January 2024. 4G is currently EE's base coverage.

All non-4G phones will now use 2G permanently.

Thanks for reply.

I am not acontract user, I pay by weekly rolling subscription pack which I have had many years.

I was thinking more longer term when 4G closes also, but at nearly 80 yrs maybe I'm being too optimistic ! 

I use it mainly for internet access ,rather than calls, as I have no landline or broadband WiFi hub or anything like that. 

bristolian
EE Community Star
EE Community Star

There are no plans for 4G switch-off, now or in the future.

methusala1947
Investigator
Investigator

I am not acontract user, I pay by weekly rolling subscription pack which I have had many years.

 

I was thinking more longer term when 4G closes also, but at nearly 80 yrs maybe I'm being too optimistic ! 

 

I use it mainly for internet access ,rather than calls, as I have no landline or broadband WiFi hub or anything like that. 

 

 

XRaySpeX
EE Community Star
EE Community Star

PAYG SIMs currently only operate at 4G.

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