Voice mail and visual voicemail not working at all

[Carlsberg]

I uograded my iPhone to iPhone 15 pro and went eSIM. Then I noticed that visual voicemail did not work as no messages.  Have spoken to 150 3 times now had network reset, VMware and visual on and off. Also when call 1 or 222 I get cannot connect at this time. If I call my voicemail from another phone or landline and enter my mobile number I get cannot connect you at this time. Thus has been going on for over a month now and I still cannot get any of my answer phone messages. If I turn visual off my old voic messages appear on screen in iPhone phone app but disappeared when turn on. Very strange!  I have rebooted iPhone as stated by re also and still no resolution. Escalated to level 2 and  don’t hear any more. Apparently a complaint has been put in also which also not heard about. I have no way to get voicemails what so ever 

[sheetprab]

Morning, I did not receive a call back (as expected) so I called them yesterday to order a replacement sim card as I wanted to test if the issue was with the eSim. . . . .anyhow I received a message last night saying that my network settings had been updated and now my voicemail is working. . . . visual voicemail is not working yet but atleast I have my voicemail back! 
I guess I spent £1.50 on a replacement sim card for nothing. . . . . 

[Leanne_T]

Thanks for coming back and letting us know @sheetprab 

Can you try texting VISUAL to 150, what reply do you get back?

Leanne.

[sheetprab]

Hi Leanne,

I messaged VISUAL to 150 and the message advised that 'it looks like I already have iPhone visual voicemail' although when I go to my voicemail it states that visual voicemail is unavailable.

Since then I have also had phone call back from EE who are currently helping sort the visual voicemail error so fingers crossed it will correct itself tomorrow 🙂

[Leanne_T]

Thanks for letting me know @sheetprab 

Hopefully this is sorted tomorrow for you 🙂

Leanne.