Upgrade - calls, messages 5G not working

[KarenG50]

Upgraded from iPhone X to 13 today. Apps and data transferred okay. Swapped SIM card. But can’t make/receive calls, same with texts & no 5G signal when off my home Wi-Fi. Saying messages inactive but when I follow instructions no option to “activate” - just circle of doom - as though it’s working through it. Been like that for last 4 hours or so. Any ideas?

[bristolian]

In order to use 5G services, you need to be on a 5G-plan and be in a 5G-coverage area. If either or both of these aren't present, your phone will use the 4G network - is that happening?

Does your phone show signal indicators with your existing, working SIM in it?

[KarenG50]

SIM isn’t working. Fairly certain my plan is 5g but even if just 4g I can’t get internet/app access outside of my home. Still can’t activate messages or make calls. Downloaded e-sim as directed from EE account and that hasn’t worked either.

[Schockwave]

@KarenG50 , could you please click on check coverage and network status to see if there is a problem in your area?