internet speed

[Atlas20]

Hi 

I switched to sim only 5G 100mbps max speed 

Sadly the best speed I can get is 25mbps, knowing I used to get 180 in our street.

That's 75% slower 

I'm ending my contract if they don't fix the problem .

[bristolian]

What did you switch to your current plan from?

Was it a 4G-plan or another 5G-enabled one?

[Atlas20]

Hi,

I switched from 5G with phone contract & no maximum speed. 

Thanks 

[Chris_B]

@Atlas20   If you look at your plan type via your EE account. Does it says it’s an essential plan or a no frills plan ?  

[Atlas20]

Hi,

My Plan is Essential SIM 125GB £25 12m

Many thanks 

[Chris_B · Accepted solution]

@Atlas20  Have a look at THIS  and click the check status tab.  There could be a network issue in your area.    

[Atlas20]

Network is good 👍 

 

[James_B]

Hi @Atlas20,

What does it report if you select the 'check status' option?

James

[Atlas20]

It's showing excellent network 

Thanks 

[James_B]

Hi @Atlas20,

That sounds like you've selected the 'Check coverage' option again.

Please try 'check status'. If it doesn't report any issues, you'll see an option to report a problem.

Hope this helps.

James