Re: No Service

grisa08negrea
Visitor

I upgraded to a sim only contract.

I bought a new unlocked iPhone 14 pro which came yesterday. I was told the SIM card would automatically be updated so I wouldn’t receive a new one. I put the sim in to the new phone but it keeps saying no service and I have no signal. I cannot receive or sent texts or calls, and cannot call 150 for help.

I tried getting an eSIM to replace it but it wanted to text me a PIN code which obviously I cannot receive. I have ordered a replacement physical SIM.

is there anything I can do though? I’ve tried going through the different settings on the phone but nothing seems to work.

thanks.

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @grisa08negrea 

Does the SIM card work in another device? Where did you buy the iPhone 14 Pro from?

Chris