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Re: Bad signal

jonboyedwards
Investigator
Investigator

‎24-01-2023 02:28 PM

in my postcode area (TF9) the signal is always bad....   indoors anywhere in my town you struggle to get any signal at all.  in my home i very rarely can take a call unless i use whatsapp or messenger.  most times my phone will ping when i go upstairs to tell me i have a missed call. .   the EE mast is less than half a mile away on top of a former water tower..... i can see this from my back garden .   EE tells me there is a second mast somewhere in the area , but they won't tell you where.. 

EE coverage checker says "you can expect good coverage indoors and outdoors" in my area......  i think not!

i have been disatisfied with the signal/service for years, but speaking to users of other services i dont think they are any better..   i think its just a case of there isnt a lot of money to be made from small towns, so they arent going to spend the money to improve the service.

0 Helpful
12 REPLIES 12
jonboyedwards
Investigator
Investigator
In response to Christopher_G

‎11-02-2023 09:15 AM

yes i have wifi.  by wifi calling do you mean use whatsapp or messenger?    fine except that's no good indoors anywhere else in the town..... no signal indoors...   

0 Helpful
Leanne_T
EE Community Support Team
In response to jonboyedwards

‎11-02-2023 09:18 AM

Hi @jonboyedwards 

Thanks for coming back to us. 

If you would like to get the signal problems looked into, I would suggest getting in touch with our tech gurus. 

They will give you an update after checking the area. 

Leanne.

0 Helpful
bristolian
EE Community Star
EE Community Star

‎11-02-2023 05:50 PM

Do you know any friends or relatives who use EE - do they have the same problems in the same location? If they do, that's good evidence of a network issue, but if not there may be a fault with your phone.

Apps such as WhatsApp & Messenger are just that - apps. WiFi-calling enables you to make & receive calls using your phone's native dialler, and send & receive text messages - all as normal without any need for mobile coverage.

WhatsApp & Messenger only allow you to communicate with other app users, but calls & texts made or received via WiFi-calling are sent & dialled entirely as normal, and will seamlessly swap between WiFi & 4G-voice carriers.