5g is so slow its unusable but I cant turn it off

[TheCritic99]

I agree. I have the iPhone 17 and have been with EE for many years. When we first moved to Lichfield, we consistently had 4–5 bars of 5G signal. However, over time that has dropped to just 1–2 bars at home, and only 1 bar where I work in Tyseley.

I’ve experienced the same issue across previous iPhone models as well, so it doesn’t appear to be device-specific. This is because I have a Samsung work phone which has the same issue.  The most frustrating part is that when the signal drops to 1 or 2 bars, mobile data often becomes unusable. In many ways, it feels worse than 3G used to be, and the situation seems to be getting worse rather than improving.

[Christopher_G · Accepted solution]

Hi @TheCritic99 

Welcome to the community.

Our coverage checker should give you an estimated network coverage for your area. 

The best advice that I can give, is to make use of WiFi. If that isn't available, and you're having issues with your data when you're out and about, try toggling 'Airplane Mode' on then off. This should force your phone to re-search for the network and can sometimes help you get a better connection.

If you'd like to discuss your issue further, I recommend speaking with our technical support team, so that they can look into it in a bit more detail for you.

Thanks,

Chris