Poor signal since my new phone

Mrsboo
Visitor

Hi there, I was using a Samsung galaxy and had never any issues when trying to access links on emails , texts etc or general internet usage but since I went to iPhone 14 it’s been a nightmare. Can anyone please give me any advise as I am regretting so much moving over to Apple right now. 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Mrsboo  Have you tried a network reset on the device?  You’ll find this within Settings>General>Transfer & Reset>Reset>Reset Network Settings.   The device will reboot and any Wi-Fi passwords will need to be put back on the device after this.     This is a network connection reset not just Wi-Fi reset. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

Is it only mobile data that's being a problem? You've not mentioned issues with voice calls.

Are these problems occuring in specific locations?