Poor Service

[Mags33]

I recently had a conversation about the shocking service in our area. We are not paying for a service you are not providing. I received a text today saying the case is closed, with no solution to our problem. I cannot remember the last time I had a decent phonecall with someone, without phone breaking up. Wi-fi keeps buffering, but you think it acceptable to send me a bill. As I said if you are not supplying the service which once was very good, why on earth would you think customers should pay.?

[Chris_B]

@Mags33  Wi-Fi has nothing to do with EE as that’s a signal between your device and a router.  Or do you mean cellular data ?  

is this issue indoors or outdoors?    

[Mags33]

Hi

Sorry yes I very seldom don't even get 1 bar, every week for months, text
there is a problem in your area, the problem has obviously never been fixed
properly. I would like to come out of both my contracts.

[bristolian]

Is this problem indoors, outdoors or both? If it's indoors, then WiFi-calling is the recommended mitigation meaning you can use your phone regardless of mobile coverage. WiFi is just a connection between a mobile device and a broadband router and has nothing to do with EE's mobile network.

If the problem is outdoors - do other EE users have similar problems in the same areas?

[Northerner]

Hi @Mags33 

Try turning off 5G as that tends to be the issue so I have found. 

Thanks 

[Mags33]

Hi

I don't use 5g I rarely even get 1g but thanks.

[Mags33]

Hi

I use wi-fi calling its both indoors and outdoors.. network used to be
excellent.

[Schockwave · Accepted solution]

@Mags33 , Have you reported it here, where you can receive updates too when you register:

https://coverage.ee.co.uk/coverage/ee

[Mags33]

Hi its been reported numerous times.