Outage in DG8 postcode
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22-10-2022 05:31 PM
For the past 4 days WiFi and mobile signal has been non-existent between 0800 and 1500 hrs in my area. Anyone else experiencing this problem? It's not as if l can check for outages or routine maintenance issues online since my internet just also happens to be provided by EE!
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22-10-2022 06:47 PM
WiFi is just a connection between a mobile device (laptop, tablet, phone) and broadband router, it's completely independent of EE's mobile network.
By posting on this internet forum, you evidently have a working internet connection - try checking for local outages by clicking "check status" on the online coverage tool
You have further options there, to either register for updates on existing issues, or report details of a suspected issue not yet listed.
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22-10-2022 08:19 PM
@Panzerkat on a similar note, if you are having issues with your Wi-Fi you should report a fault to your provider, if it is EE then follow the steps in the following help page.
https://ee.co.uk/contact-ee/account-billing/broadband-landline
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22-10-2022 08:34 PM
Outages between the times you mention over multiple days could be indicative of planned works - the status page should reflect this if so.
This would only affect devices using EE's mobile network.
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22-10-2022 08:58 PM
Is your Home Broadband playing up too? That's what's providing your WiFi at home & is distinct from the mobile network.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
