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No service out side please help

Voddyobie
Investigator
Investigator

‎26-11-2025 12:47 PM

Hi

 

i had a sim and phone working fine .then when outside I couldn’t text or what’s app only call on occasions.thought it was my older iPhone so I bought another x same was still happening so I ask we for a new sim,same number . It’s still happenening .my mum sends me data each month which I don’t receive until connected to Wi-Fi 

help

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎26-11-2025 12:53 PM

Hi @Voddyobie 

Have you checked your local network for issues https://ee.co.uk/help/service-status

It maybe you're in a low signal area.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎26-11-2025 01:32 PM

WhatsApp is just an internet app which uses a data connection - that can either be WiFi or mobile data.

If you're able to use WA outside with no WiFi, it follows that you're using EE's mobile network. What's the problem you're having with sending text messages?

0 Helpful