No networks

[Pilarreinac]

my network doesnt work. I have been with BT for many years. Purchased a new iphone a few weeks ago because my iphone was becoming obsolete. Through BT an offer with EE was available. Now I seem to pay two bills, but I thought I was getting an update on my phone. Now back to the Uk from two weeks of holidays, my network doesnt work. I cant make calls or receive calls. Bills are paid and up to date, and turned off and on my phone, but still without networl. What can i do?

[Schockwave]

Hello @Pilarreinac ,

Welcome to the community,

When you moved to EE, did you get a PAC code from BT or are both bills from EE?

I would also suggest checking here if it is just in one place to see if there is a fault, which you can then register and receive updates:

https://coverage.ee.co.uk/coverage/ee 

[Leanne_T]

Hi @Pilarreinac 

Thanks for coming here. 

Just to add to @Schockwave question's, are you using the EE SIM? 

Have you restarted the phone? 

Leanne 🙂