No network

Toffee3
Explorer

‎19-09-2022 09:23 AM

Started about a few months back on and off , then from the start of September we have no Wi-Fi coverage at all been on the phone so many times that’s not just me even our neighbours have ??no further forward now on day 19 with out Wi-Fi please can we have an update please I am thinking of leaving EE and go with another phone net work unbelievable 

0 Helpful
4 REPLIES 4
bristolian
EE Community Star
EE Community Star

‎19-09-2022 09:39 AM

WiFi is just a connection between a mobile device and a broadband router, it has nothing to do with the EE mobile network.

Or are you reporting a problem with either your EE home broadband service or EE-mobile data facility?

XRaySpeX
EE Community Star
EE Community Star

‎19-09-2022 10:49 AM

Which exchange are you connected to?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Toffee3
Explorer

‎19-09-2022 12:10 PM

We have a problem with a mast in our area ! Been only told they are working on it , this is almost 3 weeks does it really take this long to fix 

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Toffee3

‎19-09-2022 12:37 PM

That depends on what the fault is, and therefore the fix.

0 Helpful