No network service

[ABeautifulMess]

Hi everyone,

My existing EE eSIM has suddenly completely stopped working on my unlocked iPhone 17 Pro Max. It is stuck on "No Service".

Here is the situation:

• This is my regular, existing eSIM (not a new swap).
• Yesterday, I briefly got a signal outside, but now there is zero signal anywhere.
• Under Settings > General > About, the Network Provider text says EE 73.1

I have already tried:

1. Updating to the latest iOS over Wi-Fi yesterday.
2. Toggling Airplane mode.
3. Turning the phone off and on.
4. Performing a "Reset Network Settings".

Since my storage is completely maxed out, did the iOS update corrupt my existing eSIM profile data or cellular cache? Do I need to get a brand new eSIM replacement generated to fix this, or is there a way to force my current eSIM to reconnect?

Thanks for any help!

[Rach_H · Accepted solution]

Hi @ABeautifulMess,

Welcome to the Community!

I'm sorry to hear you're having trouble with your connection. I'd recommend using our Coverage Checker to see if there's any work being carried out in your area which may be causing this.

Rach