No internet service

[Sidsid211]

I became a EE customer this coming Tuesday and it's gone worst everyday.

No one knows what's going on.  Have signed up for sim deals with my daughter's.

Since wednesday have not been getting any internet services.

I was told it could be my phone so I brought a new phone,  been to shop and rang them but not helpful at all.

I really wished I never swapped over from 02 biggest regret ever.

[Northerner]

Hi @Sidsid211 

What device do you have? 

Have you checked coverage and for local network issues? 

https://coverage.ee.co.uk/coverage/ee

Thanks 

[Sidsid211]

Hi 

Yes I have checked all the internet coverage.

When I went to shop it worked on there demo sim perfectly.

When there give me a new sim it's not working at all.

I think something not right when done with the swap over with numbers or contract.

Have lost 4 days of work, whose going to pay for that..

Really not helpful  EE.

[bristolian]

Are you able to make or receive calls OK?

What happens when you try to use mobile data?

[Sidsid211]

Hi,

Yes I can make phone calls and receive them.

My mobile data is always on, it's just says no internet at all.

Have lost alot of money for past few days, whose going to pay for that?

[Schockwave]

@Sidsid211 , are you receiving and making calls using wifi calling? If you can receive and make calls, then it seems that you may have not enabled data in settings on your phone, might be worth checking, also is this just in one area or everywhere? Could you let us know what phone you are using, this would help.

[Sidsid211]

No I'm not making calls or receiving calls from wifi.

Have checked all the setting are correct it's a really weird one.

I'm thinking it's something gone wrong doing setting up my contract.

Have got samsung s8 and brought Samsung s9

[Northerner]

Hi @Sidsid211 

Try downloading your settings from here:

https://setup-ee.wdsglobal.com/index.html

Make sure mobile data is active on the quick access (pull down from top).

Thanks 

[Chris_B]

@Sidsid211   If it was on o2 then there is a profile on the device that you have to delete.   Open the Settings app on the device and at the top in the search bar type PROFILE click it and then delete that profile now restart the device.