Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No EE signal- emergency calls only

Bahar92
Explorer

‎22-06-2023 06:28 AM

My ee network has been down for more than 24 hours. I have reset the phone and the SIM but still same issue. There is no network problem in my area. I called EE on Monday night to obtain a replacement SIM for my secondary account and since my network is down. Is there something EE can do their end by mistake to stop my SIM from working? 

 

0 Helpful
2 REPLIES 2
Bahar92
Explorer

‎22-06-2023 06:33 AM

Should have said. I am UK- Swansea. Not using phone from abroad 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Bahar92

‎22-06-2023 07:09 AM

Hi @Bahar92,

Welcome to the EE Community. 🙂

What was the reason for the replacement SIM? If it was lost or stolen, the old SIM would be disconnected when the new one was ordered.

It could be that the wrong SIM was disconnected when you called. Please get in touch with Customer Care so a member of the team can look into this for you.

Thanks

James