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New Mast activation : Mains of Struie Farm Path of Condie, PH2 9DW

TPK1804
Visitor

‎18-08-2022 04:52 PM

Hi  A new mast was erected 4 months ago with the new power supply going in 6-8 weeks ago.  We know this because the Electricity supplier had to cut the power off to all locals while they connected into existing cables   So mast it finish as is the power supply   Can you advise when it will be switched on?

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2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎18-08-2022 06:01 PM

Hello @TPK1804 ,

Welcome to the community,

Unfortunately we would have no idea, as this is a public forum, you would have to ring customer service, they may have the answer. Have you tried rebooting your product?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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bristolian
EE Community Star
EE Community Star

‎18-08-2022 06:11 PM

Go-live dates are subject to many dependencies, and for that reason target go-live dates are only known to the teams immediately managing network rollout. Quite often the first you will know of a new site being integrated is the improved coverage after go-live.

Incidentally, electricity switch-on is only one dependency - sometimes this can be done last, other cases it may be the first while others are cleared.