Network Problems EE are useless

[SteveB15]

This is the 2nd weekend plus whet EE network have not provided coverage in my area

there was no notice no explanation and no apology 

what exactly am I paying my bills for during this time

EE customer service is RUBBISH 

[bristolian]

I would imagine that anytime a user calls CS regarding a coverage outage, they would offer to register them for the opt-in updates.

[SteveB15]

Is this intended to be helpful and informative or merely dismissive and disrespectful?

Sent from my iPhone

[bristolian]

I was explaining how a conversation with CS could result in opt-in notifications being sent despite the user not doing so themselves.

Fundamentally, opting in yourself using the status webtool is a straightforward process and has no geographical restrictions.