Network Fault

[MrYorkieboy]

Hi

i seem to be stuck in a loop of stupid. There is a Network Fault in my area. Voice calls don’t work but Data works after a phone restart. The online fault reporting service is unavailable and has been for at least a week and because Voice calls don’t work I can’t report it to 150.

[MrYorkieboy]

 

[bristolian]

Try using the text shortcode service, texting TECH to 150

Otherwise you can contact EE-CS on 07953 966150 from any working phone - need not be yours, or a mobile.

Online fault reporting working fine for me.

[Schockwave]

@MrYorkieboy , you can report it here, register and receive updates:

https://ee.co.uk/help/mobile-coverage-checker

If you have fixed broadband and a phone with wifi calling, then you can set your phone up to use that.

You can also use Skype to ring customer service for free.

[MrYorkieboy]

This is a location I visit on a Tuesday morning. The Network issue has been happening for 2 weeks. The coverage checker suggests the Network is working OK but when I try to report the fault it says the service isn’t working (see above).

[Schockwave]

@MrYorkieboy , we have no account access, do not know who you are and are just customers like you, so you would have to report, but networks can take time to repair etc.

[MrYorkieboy]

I’ve had issues like this before and have tried to report faults when I get somewhere with good service. They’ve told me in the past that they won’t take reports of faults if I’m not calling from the effected location.🤷‍♂️

[bristolian]

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@MrYorkieboy wrote:

They’ve told me in the past that they won’t take reports of faults if I’m not calling from the effected location.🤷‍♂️

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Who exactly is "they" in this context? Was this a frontline agent on first answer, or an agent whom you get passed to?

It's nonsense (potentially even a catch-22 situation), but I'm curious. You should be able to cite timed examples of problems from the preceeding ~72hours, to assist in identifying potentially problematic sites/sectors.

[MrYorkieboy]

It was whoever I spoke with at 150. It happened on a number of occasions as the fault lasted for over a year. It was never escalated as I wasn’t calling from the effected location.

this bucket certainly seems to have hole in it Dear Liza.