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More mobile masts

Hamster0206
Contributor
Contributor

‎23-06-2022 03:16 PM

What are the chances of getting better mobile reception at home for mobile and 4g router.

0 Helpful
5 REPLIES 5
bristolian
EE Community Star
EE Community Star

‎23-06-2022 05:33 PM

One short question, but so many directions the answer could take!

 

With the best will in the world, indoor coverage isn't always easy to achieve - much depends on the circumstances.

 

Does the coverage tool report service outdoors, and this is only an indoor problem? WiFi-calling is the recommended solution for any indoor coverage issues.

0 Helpful
Hamster0206
Contributor
Contributor
In response to bristolian

‎24-06-2022 09:22 AM

The tool shows good coverage indoors and outdoors. The problem I have is that I have to use 4g router for my internet, when I first got this 3 years ago the coverage was decent. Recently it ranges from 30gb to nothing download speed. I can walk 100 meters up the hill and get 5g on my phone. I have moved my external aerial to every part of my house looking for a better signal but nothing works, what I need is for EE to put some kind of mast between one that works and my house. 

0 Helpful
Christopher_G
EE Community Support Team
In response to Hamster0206

‎24-06-2022 09:28 AM

Hi @Hamster0206

 

Have you spoken to our Technical Support team about the problems that you've been having?


Chris

0 Helpful
Hamster0206
Contributor
Contributor
In response to Christopher_G

‎24-06-2022 09:29 AM

No what is their number please, or email. 

0 Helpful
Christopher_G
EE Community Support Team
In response to Hamster0206

‎24-06-2022 09:32 AM

If you click on the link I posted, it shows you all of the different available methods of contacting, including a live chat service, @Hamster0206.

 

Chris