Mobile reception and 4g

Katieradke1998 · ‎14-01-2023

I’m getting really bad coverage on both phone reception and 4g lately, my partner with ee is having the same issue, literally cannot talk to anyone on the phone because the call drops out, and I can’t use my data to use FaceTime 😩I’m having trouble with my sky broadband at home too and need to call them but can’t because of my service issue 😂

Northerner · ‎14-01-2023

Hi @Katieradke1998

Have you checked EE network status checker?

https://coverage.ee.co.uk/coverage/ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Duddy1975 · ‎14-01-2023

I’m having the exact same problems, with Sky too, it’s been like it for a few days. According to the coverage checker I should have great coverage indoor and out, but I don’t.

Northerner · ‎14-01-2023

Hi @Duddy1975

You need to check sky mobile network status here:

https://www.sky.com/help/servicestatus/mobile

Your are on EE now and the link in my first post is for EE service.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Duddy1975 · ‎14-01-2023

Yes I was aware that your reply was to check EE service, I was merely agreeing with the original poster that I am having issues with Sky too, so with EE 4G only being on one bar and sky internet dropping out all of the time I am not able to do much. So when sky broadband drops as it has done for the past few days my internet automatically goes to 4G which is also not very good.