cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MOBILE SHOWING NOT CONECTED TO NETWORK WHY IS THIS

hu5BILL
Visitor

UNABLE TO CONTACT ANY ONE BY MOBILE PHONE

2 REPLIES 2
bristolian
EE Community Star
EE Community Star

Writing in all capitals on the internet is widely regarded as shouting, and thus rude - please check your caps lock.

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Northerner
EE Community Star
EE Community Star

Hi @hu5BILL 

  1. Are you on EE PAYG or pay monthly contract.
  2. What device do you have and did you get it from EE.
  3. Are you in the UK.
  4. Have you tried restarting your device.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.