Intermittent signal over 6 month
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21-07-2022 03:00 PM
Hi everyone
So today I have finally given in and made a complaint about the signal service I'm getting. The mast is down again and nice of EE, They have compensated me for 5 day. This is a regular thing tho in a big town. Can't call or use 4G.
Question is, at what point can I cancel my contract because of the service I'm receiving. I understand that nothing can be 24/7/365 but I've had a fair share of this over 6 months. I'm at the point of upgrading for free but not yet at the end of the contract.
Any help or Info?
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21-07-2022 03:52 PM
Hi @Dappadan
Can you access EE WiFi calling service?
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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21-07-2022 04:22 PM
Fortunately my company have allowed access to there internet for emergency use only. But that's only temporary this time
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21-07-2022 05:34 PM
Hi @Dappadan
I'm sorry to hear this, if you would like to discuss your options please give us a call on 150. Our mobile care team will be bale to get this looked into for you and see what they can do to help.
Leanne.
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23-07-2022 10:23 AM
Hi Leanne I did as suggested, had a lovely lady from Glasgow speak to me. She was able to raise my compensation and I was able to leave if things didn't improve. Had another day of no signal but now it's back on. Still deliberately whether to stay or not. Thankyou
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23-07-2022 11:45 AM
Thanks for coming back and letting me know @Dappadan
If you need any further help at anytime please let us know.
Leanne 🙂

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