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For some reason i dont have 4g as of today. Dont know why

Kamdman
Visitor

‎17-10-2022 10:30 PM

I don't have 4g on my Samsung galaxy a12 as of today. I don't understand why

 

2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎17-10-2022 10:37 PM

Hello @Kamdman ,

Welcome to the community,

Do you have any signal at all? If you do not, could you check here and also report if there is a problem, you can then receive updates too:

https://coverage.ee.co.uk/coverage/ee

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star

‎17-10-2022 10:55 PM

Do you have 2G or 3G coverage instead? Or no coverage at all?

Checking the status tool as mentioned, is the first check.