Fault

[Terence1970]

• Hi there we live in Teviothead in the Scottish Borders and yesterday the 31/1/2025 the power was out to fix a line down at 12 pm to 3 pm when the power came back on we now have no internet phone signal we have a giffgaff sim in our router to run our WiFi which is not working now and same on our phones ect so it is like the mast is down at carlenrig we think it is a we mast can anyone help as we don’t know who to contact to tell them the problem thank you as we need it to be able to work 

[Schockwave · Accepted solution]

Hello @Terence1970 ,

Welcome to the community,

If you are with giffgaff, then you need to contact them, as this is EE, not giffgaff.

If you are with EE, then you would need to check here where you can register, report and receive updates:

https://ee.co.uk/help/mobile-coverage-checker

We have no account access and do not know who you are.