EE network

[Pqul]

My sim card has lost all network signal. I can't even do anything. I have tried restarting the phone, tried taking the s card out. Nothing is working. It was working from 6.30pm 18th December. Then at 8.30pm 18th December just gone off. I have also tried to activate a new SIM card on my contract. It's been more than 24hrs and that is not working either

[Leanne_T]

Hi @Pqul

You can only have one SIM card with the same number. 

Do you mean another number on the account has been deactivated in error?

Leanne.

[Pqul]

Yeah I have 3 numbers. A watch contract number, a new SIM card number and my original ee contract I have had for years number. I have 3 numbers. 2 which are actual SIM cards. The watch is just a number but doesn't actually have a SIM card

[Leanne_T]

Thanks @Pqul

Please call us on either 150 or 0800 079 8586 and the team will get this looked into for you.

Leanne.

[Pqul]

Ok thanks for your help. I will ring up. Later

[Leanne_T]

Let me know how you get on @Pqul

Leanne 🙂

[Pqul · Accepted solution]

Basically EE sent out a replacement for my current contract and not the SIM that I requested. Got it all sorted by ringing EE 

[Leanne_T]

Thanks for coming back and letting me know @Pqul 

Leanne 🙂