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EE is down at S5 has been since Friday routers say live but no actual Wi-Fi

Hides46
Visitor

‎14-12-2022 04:53 PM

EE says that all the masts say it’s live if more people don’t report it they won’t send anyone out to check it ! I can’t watch anything without as I’m fire sticks only and there is no signal 

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎14-12-2022 05:07 PM

@Hides46   You obviously have an internet connection as you’re posting on here.    

 Is that fire stick connected to a fixed line broadband ?   If it is that has nothing todo with a cellular mast and it’s your fixed line that has an issue.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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bristolian
EE Community Star
EE Community Star

‎14-12-2022 05:25 PM

Do you have an EE mobile, and if so - is that showing coverage?

I'm unsure if you're reporting a problem with EE's mobile network or your home broadband.

XRaySpeX
EE Community Star
EE Community Star

‎14-12-2022 05:25 PM

@Hides46 : Which router do you have? Is it a mobile router or a fixed Home BB router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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