EE Customer Service line

[TimTim2]

Hi does anyone have contact details, preferably a contact number /individuals Name for contacting EE Customer (telephone helpdesk) Senior management?

I am not looking for the generic helpline number, NOT an issue ref a specific mobile number/contract but a very real issue with the helpdesk "Misinterpreting" and so misinforming EE Customers.

Its been going on for years / I have a letter appologising for this dated 2016... It is happening again!

I have used msngr to contact "EE" customer support but they are escalating this as a "Networks" Issue...  The issue is with Customer Support !   

tia Tim

[TimTim2]

@Leanne_T   My enquiry is NOT about a network fault, it is about the EE Helpdesk..... The "ordinary" complaints process   @bristolian mentions DOES NOT WORK for this instance Hence my attempts to find a contact who understand when a process is BROKEN and is causing severe distress to a VP.

I have contacted EE Helpdesk "first line", attempted to escalate and they REFUSE to address the situation, again.  

[arifandhamaad12]

Hi its me shakeela Khan I want to know where is my Engineer for today 

[James_B]

Hi @arifandhamaad12,

Welcome to the EE Community. 🙂

Have you received a text with an estimated arrival slot?

James