Coverage in the Isle of Dogs

Leanne_T · ‎08-07-2022

Update: 28 February 2025

Over the past few months, our engineers have been continuing legal negotiations to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once all legal steps have been completed, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

For the second location, following negotiations with the site provider, we have found the area will no longer be suitable for a new mast. Our engineers will be progressing with the first location for the new mast.

We will keep you updated on this post.

Update: 11 September 2024

Over the past few months, our engineers have submitted the designs needed as part of the legal steps and they have been approved. Once all legal steps have been completed to legally acquire the land from the landowner, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

For the second location, in case on any complications with the first location, our engineers are continuing legal negotiations to legally acquire the land from the landowner. Pending a positive outcome from the legal negotiations, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 25 July 2024

Over the past few months, our engineers have found the first location will no longer be suitable for the equipment and will no longer be progressing with this location.

For the second location, we are continuing legal negotiations with the landowner to legally acquire the land and start building the equipment needed for the new mast and confirm an approximate on-air date.

For the third location, in case on any complications with the second location, our engineers have submitted revised designs as part of the legal negotiations. Pending a positive outcome from the revised designs and legal negotiations, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 24 May 2024

Over the past few months, our engineers have started legal negotiations with the site provider to access the area and start building the equipment needed for the new mast. Once all legal steps have been completed and we have a date to access the area, we can confirm an approximate on-air date for the new mast.

For the second location (as a back-up in case of any unforeseen problems with the first area), our engineers are continuing with the legal steps to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once the build is completed, we can confirm an approximate on-air date for the new mast.

In case of any unforeseen complications with either of the two areas, we have located a third area as a back-up. Our engineers have started legal negotiations with the site provider to approve planning permission and expect an outcome by the end of June. Pending a positive outcome from the legal negotiations, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 19 March 2024

Over the past few months, our engineers have been continuing negotiations with the site provider to arrange a date to access the area and start building the equipment needed for the new mast at the first location. Once we have agreed a date with the site provider, we can confirm an approximate on-air date for the new mast.

For the second location (as a back-up in case of any unforeseen problems with the first area), the submitted designs have been approved and we have started legal steps to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once the build is completed, we can confirm an approximate on-air date for the new mast.

In case of any unforeseen complications with either of the two areas, we have located a third area as a back-up. Our engineers have completed required designs at the location following the structural surveys, and these have been submitted to the site provider for approval. Pending a positive outcome from the designs, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 17 November 2023

Over the past few months, our engineers have conducted power tests at the first location and found the power supply designs would need to be amended for the mast to be installed. These power supply designs have now been completed and approved by the site provider. We are working with the site provider to arrange a date to access the area and start building the equipment needed and confirm an approximate on-air date for the new mast.

For the second location (as a back-up in case of any unforeseen problems with the first area) our engineers have completed the requested surveys and are completing final site designs. Once the site designs have been completed, these will be submitted for approval to the landowner. Pending a positive outcome from the site designs, our engineers can start legal steps to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once the build is completed, we can confirm an approximate on-air date for the new mast.

In case of any unforeseen complications with either of the two areas, we have located a third area as a back-up. Our engineers have completed structural surveys for the new mast, and these have been submitted to the site provider for approval. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 12 August 2023

Over the past few months, our engineers have completed the further surveys requested at the first location and submitted these for approval. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

For the second location (as a back-up in case of any unforeseen problems with the first area) our engineers have submitted revised designs to build the equipment without the use of the crane and these are waiting for final approval. Pending a positive outcome from the revised designs, our engineers can start legal steps to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once the build is completed, we can confirm an approximate on-air date for the new mast.

In case of any unforeseen complications with either of the two areas, we have located a third area as a back-up. Our engineers have accessed the area and completed the structural surveys for the new mast, these have been submitted to the site provider for approval. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 22 June 2023

Over the past few weeks, the legal steps have been completed for the first location. As part of the planning permission to start building the equipment, we have been requested to conduct further surveys at the area. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

For the second location (as a back-up in case of any unforeseen problems with the first area) our engineers have submitted revised designs to build the equipment without the use of the crane. Pending a positive outcome from the revised designs, our engineers can arrange a date to access the area and start building the equipment needed for the new mast. Once the build is completed, we can confirm an approximate on-air date for the new mast.

In case of any unforeseen complications with either of the two areas, we have located a third area as a back-up. Our engineers have had legal approval to access the area and complete structural surveys for the new mast. We are working with the site provider to arrange a date to access the area to complete the structural surveys. mast. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 17 May 2023

Over the past few months, our engineers have had legal approval to access the area and complete surveys for the new mast and these have been completed at the first location. As part of the legal negotiations, we have started the next step to legally acquire the land from the landowner and start building the equipment. We expect all legal steps to be completed by the end of June. Pending a positive outcome for the build to start, we can confirm an approximate on-air date for the new mast.

For the second location (as a back-up in case of any unforeseen problems with the first area) our engineers have accessed the area to complete the structural surveys, we have found to build the equipment at the area we will be unable to access with a crane, we are revising the designs to build the equipment without the use of the crane. Once all designs have been completed, we can start legal steps to legally acquire the land from the landowner. Once the legal steps have been completed, we can start building the equipment needed for the new mast.

In case of any unforeseen complications with the two areas, and to restore service to the area as soon as possible, we have located a third area as a back-up, our engineers have had legal approval to access the area and complete structural surveys for the new mast. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 16 March 2023

Our engineers are waiting for a date for the legal hearing for the first location, which we expect to have by the end of April. Once the legal steps have been completed, we can start building the equipment needed for the new mast.

For the second location (as a back-up in case of any unforeseen problems with the first area) the landowner has refused our request for the structural drawings that we require as part of the planning application. We have started legal negotiations to acquire the land from the landowner. We expect to have a date for the legal hearing to take place by the middle of May. Once the legal steps have been completed, we can start building the equipment needed for the new mast.

In case of any unforeseen complications with the two areas, and to restore service to the area as soon as possible, we have located a third area as a back-up we have started legal negotiations with the site provider to access the area and complete the surveys required to make sure the area will be suitable for the equipment. We expect to have a decision from the legal negotiations by the end of June.

We will keep you updated on this post.

Update: 25 January 2023

Over the past few months, our engineers have submitted the additional surveys for approval for the first location and are waiting for a hearing date for the legal hearing. Once the legal steps have been completed, we can start building the equipment needed for the new mast.

For the second location (as a back-up in case of any unforeseen problems with the first area) the landowner has refused our request for the structural drawings that we require as part of the planning application. We have started legal negotiations to legally acquire the land from the landowner. We are waiting for a date for the legal hearing to take place.

In case of any unforeseen complications with the two areas, and to restore service to the area as soon as possible, we have located a third area as a back-up and are currently working with the site provider to access the area to complete surveys to make sure the area will be suitable for the equipment.

We will keep you updated on this post.

Update: 15 November 2022

Our engineers have started legal steps to acquire the land from the landowner for the first location. As part of the legal steps, we have been requested to complete additional surveys at the location. Once all surveys have been submitted and we expect the legal hearing to take place within three months.

For the second location (as a back-up in case of any unforeseen problems with the first area) we have completed power surveys to the landowner, and these have been approved. Our engineers have started structural assessments on the area and have requested structural drawings from the landowner to make sure the area will be suitable for the equipment. Pending a positive outcome from the structural assessment, we will start legal proceedings to legally acquire the land from the landowner.

In case of any unforeseen complications with the two areas and to restore service to the area as soon as possible, we have located a third area as a back-up and are currently conducting surveys at the location to make sure the area will be suitable for the equipment.

We will keep you updated on this post.

Update: 13 October 2022

Our engineers have started legal steps to legally acquire the land from the landowner for the first location, and we are waiting for a date for the legal hearing to take place. Once the legal steps are completed, we can start building the equipment needed for the new mast.

With regards to the second location (as a back-up, in case of any unforeseen problems with the first location), our engineers are conducting further surveys and power supply options required by the site provider in the next few weeks and will submit these for approval. Pending a positive outcome to the surveys and power supply option, we will start legal steps to legally acquire the land from the site provider.

We will keep you updated on this post.

Update: 02 September 2022

Over the past few weeks our engineers have completed the additional surveys for the first location and have submitted these to the landowner. We have started legal proceedings to legally acquire the land from the landowner and are waiting for a hearing date, this can take up to three months. Once the legal steps are completed, we can start building the equipment needed for the new mast.

With regards to the second area, we have located (as a back-up, in case of any unforeseen problems with the first location), we have been required to complete further surveys to make sure the area will be health and safety compliant. As part of the additional surveys, we are looking to identify a power supply option which will comply with health and safety and provide a suitable power supply to the mast. Pending a positive outcome to the surveys and power supply option, we will start legal steps to legally acquire the land from the site provider.

We will keep you updated on this post.

Update: 26 August 2022

Over the past month our engineers have had planning approved for the first location. As part of the planning permission, we’ve been requested to complete further surveys at the area to make sure the site will be suitable for the equipment. We are working with the site provider to arrange a date to access the area and complete the additional surveys.

With regards to the second area we have located (as a back-up, in case of any unforeseen problems with the first location), we are currently waiting for the outcome to the submitted designs to agree planning permission. Pending a positive outcome to the designs, we will start legal steps to legally acquire the land from the site provider.

We will keep you updated on this post.

Update: 26 July 2022

Our engineers have found two possible new locations for the new mast to be installed. We will only need to build one mast at one of the two locations, but we are undertaking all the required work on both locations in case any unforeseen problem with either occurs, giving us a plan b ready to go.

We have submitted final designs for the first location and are currently awaiting a hearing date to legally acquire the land from the provider. Pending a positive outcome from the legal steps, we will start building the equipment needed for the new mast.

For the second location, our engineers have submitted designs for approval and are currently awaiting an outcome. Pending a positive decision, we can start legal steps to acquire the land from the site provider and start building the equipment needed for the new mast, should this second location be needed.

We will keep you updated on this post.

We’re aware of a signal issue that is affecting some of our customers in the Isle of Dogs.

Our mast in the area had to be removed from the existing site in June 2022 due to the area being redeveloped. As soon as we were made aware our equipment would need to be relocated, our engineers began looking for a new location for the mast. We have located two new locations for the mast to be installed, in case of any complications at either site.

Our engineers have completed designs at the first location, and the designs have passed health and safety checks to make sure the area will be suitable for the equipment. We are currently progressing with legal steps to acquire the land from the site provider. Pending a positive outcome from the legal hearing, we will start building the equipment needed for the new mast and confirm an approximate on-air date.

For the second location, our engineers have visited the area and completed designs, these have been submitted for approval. Pending a positive outcome from the designs, we will start legal proceedings to acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.

For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know - The EE Community

Leanne_T · ‎17-11-2023

Hi @WaterWheel

Once we have further information on the expected build start date, the post will be updated.

Leanne.

InfinitePain · ‎04-12-2023

I have been pretty much completely unable to use my phone in my local area because of this issue for a couple of months and not once was I informed by ee that my service would be degraded to such a terrible state that I can't even make calls sometimes. I want some compensation as this is completely unacceptable. The lack of communication from a communications company is hilarious. I cannot even contact support. webchat is always broken or offline, the report a problem page doesn't work, and making a call to support ends in randomly being disconnected when you are on hold after waiting for 40 minutes. oh and the check courage page doesn't recognize my postcode or find my location. nothing in your line of services works as it should.

James_B · ‎04-12-2023

Hi @InfinitePain,

I'm sorry to hear your postcode isn't recognised by our network status checker. Is it a recently built property?

I'm not aware of any current issues with our phone lines. Have you tried calling recently?

If you'd like to contact our messaging team, please select the help tab in the EE app.

James

InfinitePain · ‎07-12-2023

No it's not a new build. My postcode is E14 3TQ. I have seen on this thread that there has been an ongoing issue in my area that pre-dates my contract so I would like to know why I was not warned about this when signing up for a contract first, secondly, I would like to know if my contract price can be reduced due to the sup-par service.

Thanks

Leanne_T · ‎07-12-2023

Hi @InfinitePain

If you call us on 150, the team will get this looked into for you and discuss your options.

Leanne.

InfinitePain · ‎07-12-2023

I've tried many times, I get disconnected after around 40 mins of hold time. Can I schedule someone call me? Why is there no email support?

Leanne_T · ‎07-12-2023

Hi @InfinitePain

Sorry we have no email contact, if you call 150 you will have the option for technical support please select this option and the team will certainly see what they can do to help.

Leanne.

InfinitePain · ‎07-12-2023

As stated I cannot. The reception in my area is too poor and after 40 mins on hold I always get disconnected. Web chat is also down. There must be a way to get EE to call me?

Leanne_T · ‎07-12-2023

Hi @InfinitePain

Sorry we have no account access on the community. You can contact us from an alternative phone, please see our Contact us about your mobile phone (ee.co.uk) page for details.

Leanne.

InfinitePain · ‎27-01-2024

I just got off the phone with a rep that said this post isnt real and there is no problem in my area. I live in E14 3TQ and more often than not I am reduced to 3g signal quality and cannot make or receive calls. I am also overcharged each month by ee adding a late payment to my direct debit. This is insane!!!!!!