Coverage in Walthamstow - Page 2 - The EE Community

Update: 03 May 2024

Over the past month, we have been continuing legal negotiations with the council to start building the equipment before the roof work has been completed. We currently have no date for the roof work to start from the council, and the build start date will be delayed further. Once we have an outcome from the legal steps, and can start building the equipment, we will update this post.

Update: 27 March 2024

Over the past few weeks, the council have been made us aware the work needed on the roof has been further delayed. Barring any further unforeseen delays, the council expect the work to be completed by the end of June. To get the equipment built before the roof work is completed, our engineers are continuing with the legal negotiations to access the area and start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 16 February 2024

Over the past few months, our engineers have started legal negotiations with the council to start building the equipment needed for the new mast before the roof work is completed. We have been made aware by the council the building work on the roof has been slightly delayed, barring any further unexpected delays the council expect the roof work to be completed by the end of March.

We will keep you updated on this post.

Update: 22 December 2023

Our engineers have been working with the council to start building the equipment needed for the new mast. Unfortunately, the council have stopped the build from starting until all roof work has been completed, which is expected to be by the end of February. Our engineers are in legal negotiations to start building the equipment before the roof work is completed as previously approved. We will keep you updated on this post.

Update: 26 October 2023

Over the past month, our engineers have had approval for the build to start alongside the ongoing roof work after submitting the required designs. Barring any unforeseen delays, we expect the build to start by the end of 2023. Once the equipment build is complete, we can start integrating the mast onto the network, we expect the mast to be on-air by the end of February 2024.

We will keep you updated on this post.

Update: 15 September 2023

Over the past month our engineers have been working with the council to start building the equipment whilst the roof work is completed. To start the build we have found further designs will be required to complete the build safely alongside the ongoing roof work and have submitted these for approval. Pending a positive outcome from the amended designs we can start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post.

Update: 03 August 2023

Over the past few months, our engineers have had approval from the council to start building the equipment needed for the new mast before the remedial work on the roof is completed. Barring any unexpected delays, we expect to start building the equipment by the beginning of September. Once the build is completed, we can confirm an approximate on-air date.

We will keep you updated on this post.

Update: 17 May 2023

Over the past few months, our engineers have started legal negotiations with the council to start building the equipment for the new mast at the area, before the remedial work on the roof is completed. Pending a positive outcome from the negotiations, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post.

Update: 02 March 2023

Over the past few weeks, our engineers have been unable to access the area to start building the equipment for the new mast. This is because the area is located on a rooftop and the council have advised remedial work needs to be competed on the roof before the build can start. Our engineers are in negotiations with the council to build the equipment before the remedial work is completed, as the work will be ongoing until the end of summer. Pending a positive outcome from the negotiations, we can start building the equipment needed for the new mast and restore service to the area within six-eight weeks.

We will keep you updated on this post.

Update: 09 February 2023

Our engineers have been working with the site provider to arrange access to start building the equipment needed for the new mast. Barring any unforeseen delays, we expect to start building the equipment in the next few weeks. Once the build is completed, we will start integrating the mast onto the network and confirm an approximate on-air date.

We will keep you updated on this post.

Update: 30 January 2023

Over the past few months, our engineers have submitted the finalised build costs for the equipment, and these have been approved. We have experienced a slight delay starting the build work needed for the new mast, due to circumstances out of our control. Barring any further unforeseen delays, we expect to start building the equipment by the end of February. Once the build is completed, we will start integrating the mast onto the network and confirm an approximate on-air date.

We will keep you updated on this post.

Update: 25 November 2022

Over the past few months, our engineers have been finalising the build costs for the equipment and submitted this for approval. Once the build costs have been approved, we can start building the equipment needed for the new mast. Barring any unforeseen delays, we expect to start building the equipment by the end of January. Once the build is completed, we will start integrating the mast onto the network and confirm an approximate on-air date.

We will keep you updated on this post.

Update: 26 September 2022

Over the past few weeks, we have completed the legal steps and have acquired the land from the site provider. Our engineers will start building the equipment needed for the new mast over the next few months, once the build has been completed, we can start integrating the mast onto the network. Barring any unforeseen delays, we expect the mast to be on-air early next year.

We will keep you updated on this post.

Update: 05 September 2022

Over the past month, we have completed negotiations with the site provider for planning permission and are currently awaiting legal competition to acquire the land from the site provider. We expect the legal steps to be completed within the next few weeks and, once all steps are completed, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post.

Update: 22 July 2022

Over the past month, our engineers have submitted the final designs for approval, and we are currently in negotiations with the site provider for planning permission to be granted. Once all negotiations have been completed, we can start legal steps to acquire the land from the site provider. Pending a positive outcome, we can start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 13 June 2022

Over the past few weeks our engineers have been completing the surveys required for the planning permission and will be submitting the final designs by the middle of June.

Once the designs have been submitted, we can start legal steps to acquire the land from the site provider for the new mast. Pending a positive outcome, we will start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 10 May 2022

Our engineers submitted the electrical tests that were requested, to make sure the area will be health and safety compliant, and the tests have been approve. As part of the planning permission to install the new mast we have been required to carry out further structural surveys. Barring any unforeseen delays, we expect the surveys to be completed by the end of May.

Pending a positive outcome from the structural surveys we can start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 21 March 2022

Over the past few months our engineers have completed the electrical and structural surveys for review. The outcome of the review required further electrical tests to be completed for the area to be health and safety compliant.

Barring any unforeseen delays, we expect the tests to be submitted by the end of March. Pending a positive outcome, we will start legal proceedings to acquire the land.

We will keep you updated on this post.

Update: 14 January 2022

Over the past few months our engineers have been required to complete further surveys on the area to make sure the land is health and safety compliant. Over the next few weeks, we expect the electrical and structural surveys to be completed, pending a positive outcome we will start legal steps to acquire the land for the new mast.

Once we have an approximate on-air date for the new mast, we will update this post

Update: 07 October 2021

Over the past few months we have completed the surveys and submitted an application to legally acquire the land from the site provider. Our engineers are expected to begin installing the equipment needed for the new mast in the next few months.

Once the equipment is installed, we can integrate this onto the network. Barring any unforeseen delays, we expect the new mast to be on air by February 2022.

We’re aware of a signal issue that is affecting some of our customers in Walthamstow.

Our mast in the area had to be removed from the existing site in August 2020, as this was requested by the site provider. Our engineers located a new area for the equipment but, unfortunately, the landowner is redeveloping the area our equipment was going to be installed and this is no longer suitable for the mast.

Our engineers have located two new locations for the mast to be installed, and we are currently carrying out surveys on the site to make sure the area will be suitable for the equipment. Once all surveys are complete, we will begin steps to legally acquire the land from the site provider. Once all legal steps have been completed, we can start to build the equipment needed for the new mast and confirm an approximate installation date.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.

For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.

24 REPLIES 24

Thank you for the update .

I cannot wait until my ee contract runs out and I can change provider. Every time I try and get an Uber from where I live it works to connect in my flat and then when I leave it and go on the street there is no mobile connection. If I try and make a call outside my flat it doesn’t work. I called the customer service number over a year ago and they said that’s just the way it is in your area as we don’t have a technical point there anymore used to but not now. Rubbish customer service

Hi there @Gretchenmladish

Thanks for coming to the community.

You can find the latest information in the main post.

Thanks.

Leanne.

What is the latest update on this. My eldery parents have been without internet access (which affects their landline and mobile phones too) since the beginning on July 2022. No one has offered any temporary solutions, which means they are struggling to communicate with their family and friends

Hi there @smedhi

Thanks for coming to the community.

The main post has been updated with the latest information.

If they have home broadband and a landline with us, this would not be affected by the mobile mast and I would suggest them giving us a call on 0800 079 8586 so this can be looked into.

Leanne.

Can anyone tell me when will EE fix the issue we’re having in Walthamstow today? I cannot use my phone, can’t go on internet, none of my apps are working and even struggling with making a phone call. Terrible!!!

Hi there,

Do you know if there is any compensation for customers regarding this. I (just like others) have been updating EE about this for months and we all keep receiving the same information. I have EE WiFi and phone contract and the internet is dreadful and doesn't work half the time. Only one person can be on the internet at a time, it's not very acceptable.

If you would like to discuss your options, please call us on 150.

Leanne 🙂

Hi @Shorvathova

Welcome to the community.

Have you tried restarting your phone. Is anyone else in the area having any problems?

You can check for a problem, and report one, on our coverage checker by popping in your postcode and hitting check status.

Chris

Deeply disappointing to hear that there are further delays on this site. I've had to get a Vodafone esim to guarantee a signal when I'm not at home on wifi. We'll all be moving when our very expensive contracts are up.