Update: 6 March 2025
Over the past few days, our engineers have accessed the area and completed integrating the mast onto the network. The mast is now on-air, restoring full service to the Stacksteads area.
We will continue to monitor performance in the area.
Update: 28 February 2025
Over the past few weeks, our engineers have been working with the site provider to agree a date to access the area and start integrating the mast onto the network. Barring any unforeseen delays, we expect to access the area and start the integration next week, and the mast to be on-air by the middle of March.
We will keep you updated on this post.
Update: 07 February 2025
Over the past few weeks, our engineers have accessed the area and found the generator used to power the mast was faulty. We have completed the work needed on the generator for the power supply and are working to agree a date for the integration of the mast onto the network. Once the integration has started, we can confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
Update: 17 January 2025
Over the past week, our engineers have been working to agree a date for the integration of the mast onto the network to start. Barring any unforeseen delays, we expect the integration to be completed and the mast to be on-air by the beginning of February, restoring full service to the area.
We will keep you updated on this post.
Update: 10 January 2025
Over the past month, our engineers have installed the power supply needed for the transmission and are waiting for a date for the integration of the mast onto the network to start. Once we have a date for the integration, we can confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
Update: 14 November 2024
Over the past few months, our engineers have completed building the equipment needed for the new mast. We are currently awaiting a date for the transmission to be installed to integrate the mast onto the network. Once we have a date for the transmission, we can confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
Update: 02 September 2024
Our engineers have been working to source the parts needed to start building the equipment needed for the new mast. Due to stock availability, the build has been slightly delayed. Barring any further unforeseen delays, we expect the equipment to be available and the build to start by the end of October. Once the equipment has been built, we can confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
Update: 19 July 2024
Over the past few months, our engineers have been working with the council to agree a date to access the area. Barring any unforeseen delays, we expect to access the area and start building the equipment by the end of August. Once the build is completed, we can confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
Update: 24 May 2024
Over the past few weeks, the legal steps have been completed and our engineers are working with the council to agree a date to access the area and start building the equipment needed for the new mast. Once we have a date for access, we can confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
Update: 03 May 2024
Our engineers have been working with the council to complete the legal negotiations. However, due to circumstances out of our control, we have experienced a further delay and expect all legal steps to be completed by the end of May. Pending a positive outcome from the legal negotiations, we will start building the equipment needed for the new mast and confirm an approximate on-air date.
We will keep you updated on this post.
Update: 18 April 2024
Over the past few weeks, our engineers have experienced a slight delay completing the legal negotiations with the council. Barring any further unexpected delays, we expect all legal steps to be completed by the end of April. Pending a positive outcome from the legal negotiations, we will start building the equipment needed for the new mast and confirm an approximate on-air date.
We will keep you updated on this post.
Update: 04 March 2024
Over the past few months, our engineers have started legal negotiations with the council to legally acquire the land, and we expect all legal steps to be completed by the end of March. Pending a positive outcome from the legal negotiations, we will start building the equipment needed for the new mast and confirm an approximate on-air date.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the Stacksteads area. Our mast in the area had to be removed from the existing site in December 2023, as this was requested by the landowner.
Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed, and we have located a new area. We have started legal negotiations with the council to acquire the land and complete surveys at the location to make sure this will be suitable for the equipment. Once all legal steps and surveys have been completed, we can start building the equipment needed for the new mast and confirm an approximate on-air date.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.
