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Coverage in Barnet

Leanne_T
EE Community Support Team

‎17-03-2026 11:05 AM - edited ‎26-03-2026 04:51 PM

Update: 26 March 2026 

Over the past few days, our engineers have optimised some of the existing sites in the area to support customers that have been impacted from the removal of the existing mast.  

Our engineers are looking at other temporary options to restore service as quickly as possible to Barnet, whilst continuing with the surveys for a new permanent mast at the new location.  

We will keep you updated on this post.

We are aware of a signal issue that is affecting some of our customers in the Barnet area. Our mast in the area had to be removed from the existing site in March 2026, as the building is being redeveloped. 

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently conducting surveys to make sure the location will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

0 Helpful
32 REPLIES 32
cje85
Valued Contributor
Valued Contributor

‎26-03-2026 12:53 PM - edited ‎26-03-2026 12:57 PM

Unfortunately I see the council have within the last week refused permission for a new EE/Three mast in the area. 

https://publicaccess.barnet.gov.uk/online-applications/applicationDetails.do?activeTab=summary&keyVa...

There's not a lot any network can do if the council are against new masts, and based on the long list of refusals on their website, this one certainly is. Perhaps contacting councillors about the current lack of signal and the impact it is having may help.

Leanne_T
EE Community Support Team

‎26-03-2026 04:52 PM

Hi everyone. 

The main post has been updated with the latest information. 

Leanne.

0 Helpful
Katybramley86
Visitor

‎26-03-2026 06:07 PM

This has been going on for a good few days now and is not good enough. People pay a lot of money to subscribe to your services and if they can’t even make a basic phone call then something needs to change immediately. You are losing money by refusing to acknowledge the seriousness of this.

0 Helpful