Update: 05 January 2023
Over the past few weeks, our engineers have accessed the site to restore power to the mast and restoring service to the area.
We will continue to monitor performance in Abercanaid/Troed-Y-Rhiw.
We are aware of a signal issue that is affecting some of our customers in the Abercanaid/Troed-Y-Rhiw area.
The site currently has no power being provided to it. We have been unable to gain access to the site and are in negotiations with the site provider. Because we’ve been unable to access the site, we have deployed a temporary mast in the area to restore some service.
We will continue to negotiate terms with the site provider to access the site to restore power and service.
We’re sorry for any inconvenience caused. We will update this post as we get any updates.
In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.
