Coverage in Abercanaid/Troed-Y-Rhiw

[Christopher_G]

Update: 05 January 2023

Over the past few weeks, our engineers have accessed the site to restore power to the mast and restoring service to the area.

We will continue to monitor performance in Abercanaid/Troed-Y-Rhiw.

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We are aware of a signal issue that is affecting some of our customers in the Abercanaid/Troed-Y-Rhiw area.

The site currently has no power being provided to it. We have been unable to gain access to the site and are in negotiations with the site provider. Because we’ve been unable to access the site, we have deployed a temporary mast in the area to restore some service.

We will continue to negotiate terms with the site provider to access the site to restore power and service.

We’re sorry for any inconvenience caused. We will update this post as we get any updates.

In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.

For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.

[Beth1512]

Unfortunately once I have left home I have to access to Wi-Fi so that isn’t really an option. 

[Spike10]

Iv had my contract 5 months and no signal for 4 of them can I cancel my contract it’s pointless 

[Vicposh]

Yes they should let u out of ur contract as they haven’t kept their part of contract , I know someone who came out , ring them and tell me , I’m having the same problem and had my monthly payments back since it started 

[Spike10]

When is it going to be sorted this is a joke over 4 months 😂

[James_B]

Hi @Spike10,

Please keep an eye on the original post, where we'll be posting the latest updates as we receive them.

Thanks

James

[ItsNathan]

Due to the fact service isn't being provided 5o the end user I suggest everyone threatens to report to the ombudsman.  Legally EE have to do this for you at a cost of £150 to themselves.  If enough people will do this maybe they will just pay the farmer the money to enter the land and fix the issue

[bristolian]

Ombudsman service complaints are only accepted once you have exhausted a provider's own complaints process. Either by a deadlock letter, or 8 weeks unresolved.

[Spike10]

I had a message yesterday saying it’s all back up and running

Sent from my iPhone

[ItsNathan]

Yeh that's a lie, also the mast towards Neath isn't working either 

[ItsNathan]

Yeh, as an underwriter I'm aware.  Also it's been longer than the 6* weeks unresolved loss of service for many of us.