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Cannot use internet with mobile data

SazB1
Investigator
Investigator

‎20-10-2022 07:41 PM

For the past couple of weeks every time I leave the house I cannot connect to the internet with my mobile data. I have checked my data is switched on, I’m on a contract with loads of data available, I’ve tried taking out the sim card and putting it back in, switching from 5g auto to 4g, switching off EE as the network provider and back on again and still no joy. The network coverage appears to be fine. Can anyone help?

0 Helpful
5 REPLIES 5
bristolian
EE Community Star
EE Community Star

‎20-10-2022 10:14 PM

Does your phone show VoLTE/4G-calling when you have problems using mobile data?

Can you make calls OK?

0 Helpful
Northerner
EE Community Star
EE Community Star

‎20-10-2022 10:26 PM

Hi @SazB1 

What device do you have?

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
SazB1
Investigator
Investigator
In response to bristolian

‎25-10-2022 11:52 AM

I can make calls fine, it’s just connecting to the internet and apps.

0 Helpful
SazB1
Investigator
Investigator
In response to Northerner

‎25-10-2022 11:53 AM

iPhone 12

0 Helpful
bristolian
EE Community Star
EE Community Star

‎25-10-2022 12:41 PM

Does your phone show VoLTE/4G-calling when you have problems using mobile data?

0 Helpful