Callers hearing international dialling tone although I’m in the UK

[IEW1]

• Certain callers are getting the international dialling  tone when they call me, despite me being in the UK. I’ve reset the phone & network settings & it hasn’t solved it. It’s costing me work, because people are abandoning calls thinking I’m abroad. It seems to of been a problem for sometime on the EE network, although I can’t find a solution for it?

[bristolian · Accepted solution]

I've seen similar reports previously.

To clarify though, are you saying this only affects particular inbound calls? Is it consistent to particular callers, or random?

The ringtones are generated by the core network, I'd be quite surprised if any device-based reset solved this.

[IEW1]

My brother is on EE, Mom is on Asda mobile & they get the UK dialling tone when they call, but a Sky landline & various other mobile networks get the international ringing tone when they call?

[Leanne_T]

Hi there @IEW1 

Welcome to the EE Community. 🙂

Our tech guides will be happy to take a look at this issue if you get in touch on 150.

Thanks

Leanne.

[IEW1]

I’ve had a new sim & it’s still happening the same.

[Christopher_G]

OK, thanks @IEW1 

If you contact our technical support team and let them know this, they'll be able to continue with the troubleshooting and escalate this to the level 2 team for investigation.

Chris