@rencoman Depending on when you started this contract? There was a time when you had to take out a 5G contract in order to get 5G but now all contracts are 5G. Open the my EE app click plan top right. Your tariff will say there is you get access to 5G or not.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
