cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Poor EE Download Speeds and Customer Service

Sfgytrecvb1234
Visitor

E E download speeds are crap, never gets into double figures,  will be leaving as soon as contract ends, crap customer service as well.

[Mod Edit - Title added]

1 REPLY 1
Peter_W
EE Community Support Team

Welcome to the Community, @Sfgytrecvb1234 

If it's a mobile broadband device that you're using, there are a number of factors that can influence your download speeds.

As a first port of call, it's always worth checking our network status checker so you can see if there are any network faults reported in the area.

As these routers rely on a cellular signal too, the placement within your home can have a big imapct, so it's always worth trying a number of locations to see if this affects performance.

Peter