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extra data

LozzyGoz
Explorer

‎09-08-2023 04:49 PM

Hi,

I am a sim only customer, when I joined broadband last year I was told i would be given an extra 5gb of data per month on the sim when i signed up for broadband. I questioned this later on as I couldn't see it on my bill but was assured it would arrive soon.

Now I am running out of data before half the month is up, and I see that I only have 2GB of data on my plan in total per month. What is going on?

 

thanks

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎09-08-2023 05:07 PM

Did you supply your mobile no. when you signed up for BB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
LozzyGoz
Explorer
In response to XRaySpeX

‎09-08-2023 05:34 PM

Yes they would have sorted all that out with me at the time, they should have been putting it on my phone account while I was calling them, they have all that information

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to LozzyGoz

‎09-08-2023 06:54 PM

Hi @LozzyGoz,

Welcome to the EE Community. 🙂

I'm sorry to hear your data boost hasn't been applied.

Please get in touch with Customer Care on 150 so a member of the team can help.

James

0 Helpful