data roaming abroad

joeyee · ‎22-03-2023

Hi,

I just added travel data pass to my account via 150, just a quick question - is Germany included?

XRaySpeX · ‎22-03-2023

You don't need it for travelling in EU.

You may use your usual UK allowances in the EU with up to 50 GB (contract) or 25 GB (PAYG) data per billing month if you have more. If on contract & your contract started after 07/07/2021 there'll be a £2 / day charge for using your UK allowances in EU or alternatively you may buy the Roam Abroad Pass for £10 / month charged pro-rata.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Jon_K · ‎22-03-2023

Hi @joeyee

Have a look at our Roaming Page for information on Roaming in Germany.

The travel data pass covers slightly different roaming zones.

Jon

Chris_B · ‎22-03-2023

@joeyee Make sure roaming is enabled on your account before you go abroad, purchasing an add on doesn’t do this. You just need to text ROAMING to 150 to do this.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎22-03-2023

You don't need it for travelling in EU.

You may use your usual UK allowances in the EU with up to 50 GB (contract) or 25 GB (PAYG) data per billing month if you have more. If on contract & your contract started after 07/07/2021 there'll be a £2 / day charge for using your UK allowances in EU or alternatively you may buy the Roam Abroad Pass for £10 / month charged pro-rata.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

jrhop · ‎23-03-2023

As @XRaySpeX says if you contract started after July 2021 you can either pay £2 a day or if going longer than a few days you are better off with Roam Abroad. Travel data pass is only for non-EU countries and those not covered by Roam Abroad. Roam abroad is £10 for a month and you can cancel whenever. If your contract started before July 2021 then you should be able to use your allowance for free in the EU, so check your contract date. EE's roaming options are very confusing!

jrhop · ‎23-03-2023

You can also use this link (https://ee.co.uk/help/help-new/roaming-costs/countries/germany) to see charges, or you can text RO GERMANY to 150 to see if EU roaming is included in your plan.