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Why do i have no data add on available

Rachb123
Investigator
Investigator

‎10-08-2022 09:40 PM

For some reason I'm unable to add more data. There is no option for data add on? Can anyone help please

0 Helpful
4 REPLIES 4
Leanne_T
EE Community Support Team

‎11-08-2022 07:59 AM

Hi @Rachb123

Welcome to the community.

Have you ran out of data?

If you go to your My EE app and select add-ons, do you have an option to add more data?

Leanne.

0 Helpful
Rachb123
Investigator
Investigator

‎11-08-2022 08:09 AM

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
Yes out of data but says data add ons unavailable

Sent from my Huawei phone
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Leanne_T
EE Community Support Team
In response to Rachb123

‎11-08-2022 08:11 AM

Thanks @Rachb123

Can you try typing add-on.ee.co.uk into your browser, can you purchase a data add-on? 

Leanne.

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XRaySpeX
EE Community Star
EE Community Star

‎11-08-2022 08:37 PM

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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