Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data refund

Go to solution
Starrr
Investigator
Investigator

‎11-08-2022 12:01 AM

I have just bought 2GB of data but then discovered I could have gifted some from another device. Apparently one can cancel at any time but I cannot see how to do that. Could anyone help please?

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
XRaySpeX
EE Community Star
EE Community Star
In response to Starrr

‎11-08-2022 06:46 AM

Then there's no need to cancel, it'll just expire.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

0 Helpful
5 REPLIES 5
Go to solution
XRaySpeX
EE Community Star
EE Community Star

‎11-08-2022 02:37 AM

For a recurring UK/EU data add-on, text STOP 2GB ADD-ON to 150 for the 2GB add-on.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Go to solution
Starrr
Investigator
Investigator
In response to XRaySpeX

‎11-08-2022 04:30 AM

Sorry, I should have said, it was a one-off purchase, not recurring.

0 Helpful
Go to solution
XRaySpeX
EE Community Star
EE Community Star
In response to Starrr

‎11-08-2022 06:46 AM

Then there's no need to cancel, it'll just expire.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Go to solution
Starrr
Investigator
Investigator
In response to XRaySpeX

‎11-08-2022 08:20 AM

No I want a refund as I have paid for something unnecessary. I will contact EE.

0 Helpful
Go to solution
Leanne_T
EE Community Support Team
In response to Starrr

‎11-08-2022 08:22 AM

Hi @Starrr

Thanks for coming here.

Please give us a call on 150 and the team will get this looked into for you.

Leanne.

0 Helpful
Related Content